Frequently Asked Questions (FAQ)

1. What is Llana?

Llana is a classified marketplace where you can buy, sell, and discover products and services. Users post listings and communicate directly with each other.

2. Is Llana involved in transactions?

No. Llana does not handle payments or deliveries. All transactions happen directly between buyers and sellers.

3. How do I post an ad?

Create an account
Click “Post Ad”
Add images, price, and description
Publish your listing

4. Is it free to use Llana?

Yes, basic usage is free. Some features like promoted listings may be paid.

5. How do I contact a seller?

You can:

Send a message through the platform
Use contact details provided in the listing (if available)

6. How do I stay safe while buying or selling?

We recommend:

Meeting in public places
Inspecting items before payment
Avoiding advance payments

Visit our Safety Center for full guidelines.

7. Can I edit or delete my listing?

Yes. Go to your account dashboard to manage your listings.

8. What should I do if I see a suspicious listing?

Report it using the “Report” button or contact support.

9. Why was my account or listing removed?

This may happen if it violates our Terms, User Agreement, or Safety Policies.

10. How do I reset my password?

Use the “Forgot Password” option on the login page and follow the instructions sent to your email.

11. How do I delete my account?

Contact support at support@llana.store to request account deletion.

12. Does Llana verify users?

Some users or listings may go through verification, but you should always exercise caution when dealing with others.

13. Can I trust all listings?

No platform can guarantee this. Always verify before making any transaction.

14. How can I contact Llana?

Visit our Contact Us page or email support@llana.store.